Security policy

1. Generalities

When you use the site online store R&A provides full protection of your personal data. The privacy policy applies to the provision of all types of services related to the purchase of goods and our further interaction. When you make a purchase, register on the site or subscribe to our news, promotions and marketing services, you agree to the processing of your personal data in the manner set forth below. 

2. Who is responsible for your personal data?

The operator for the collection and processing of your personal data is the online store of stylish, branded clothing, shoes, accessories, and we are obliged to process all personal data in accordance with the legislation of Ukraine and the European Union (according to the data protection regulations). General Data Protection Regulation (abbreviated GDPR), regulation 2016/679. Under the personal data refers to any information from individuals on which it can directly or indirectly identify.

3. When do we process your personal data?

R&A collects and processes your personal data when you make a purchase on the website r-a.com.ua when you use R&a support service, visit our website or otherwise contact us. The collection and processing of your personal data is usually carried out to create more comfortable conditions for us to make a purchase, provide services and offers. We process your data: as a subscriber, track your purchase history, your interests, how you interact with our site r-a.com.ua. we also collect and update address information through third-party services for clarification and detail.

4. What personal data do we collect and process?

When you make an order on our website, we collect the following information about you as a customer of our online store: name, IP address, email address, phone number, delivery address (country, city, street, etc.) payment details. customer number.

When you use the R&A website as a subscriber, we collect the following personal data: first and last name, delivery address, phone number, email, payment details, customer number, subscriber IP address, order history.

We also collect information about your use of our site r-a.com.ua (information about products and offers you have been interested in), the newsletter you receive and registration for our other events.

5. Profiling

Collection of information about customers and subscribers of the online store R&a is made by means of profiling ( from English. profile-profile). We analyze information about your use of our site, the products, services and offers you are interested in, your purchases and marketing (whether you are subscribed to our newsletter)...), as well as what you register for our events account information. R&A-this is done in order to provide the most suitable offers for you and invite you to events that will interest you.

6. Legality of the processing of your personal data

&A processes your information only with your consent, which should be voluntary, specific, informative, without ambiguous consent, which may be further considered as a legal basis.

7. How long does R&a keep your personal data? 

Your personal data is stored until the purposes for which it was collected are fulfilled. Also, your personal data as a client and subscriber remain on the server as long as you agree to their processing.

8. Access to stored personal data.

R&A does not disclose customer's personal data to third parties without their consent. Third parties may be: delivery service, payment institutions, marketing Department of our store, identity verification service. We never share your personal data with third parties for marketing purposes outside of the online store. Your personal information may be disclosed to comply with the law (by court order and other laws of Ukraine), state requirements, to protect the legitimate interests of R&A, as well as to detect or prevent security problems (fraud and other) or technical problems. The transfer of data is carried out in accordance with the legislation and the notification of the owner of this data.

10. How does R&A protect your personal information?

In order to protect your personal data from loss, unauthorized access or manipulation, we have taken all necessary measures relating to the technical and organizational component. R&A constantly adjusts and improves security measures in accordance with the development and progress of the technical field. Our site has a cryptographic Protocol (SSL), which today provides the most secure connection. It uses asymmetric cryptography for authentication of key exchange, symmetric encryption for confidentiality, message authentication code for integrity. 

To pay for purchases with Bank cards, we use the most secure software, in which all data is sent in encrypted form. All information is transmitted through a secure connection where your personal data cannot be read by third parties. We cooperate with payment agents who help us to check the card in the Bank, whether it is valid for purchase. When you pay with a card or make an advance payment to us, we reserve the right to verify your identity.

11. Your right

  1. As a data subject you have every right to request:
  2. Access to personal data to obtain an extract or a copy thereof (1 time without charge) with information about your personal data, the purposes of their processing, the transfer of them to a third party (if there was a place). The statement contains information about where the data was obtained and the rights listed below.
  3. Any correction of personal data on your request without delay.
  4. Erasure of personal data at the request of the client if it is not advisable for us to store them (they are not required for the purpose for which they were collected). If there are legitimate reasons why we may keep your personal data (e.g. unpaid debts) they will not be erased. In this case, R&a will stop processing your personal data, except for compliance with the law.
  5. You have the right to request a restriction on the processing of personal data, for example, if the information about you is incorrect (there was a change or error). Throughout the time when the data will be refined processing of your data will be limited.
  6. You may opt out of the processing of your personal data for marketing purposes at any time. As soon as we receive an objection from you, we will immediately stop processing them for such purposes. All the objections made to the email address: info@r-a.com.ua

12. Use of cookies and other tracking methods 

Our site uses cookies (fragmented data about you) and other tracking methods to improve our online service. This information is stored on your computer and tracks your activities on the site through a web browser. It is important that this is not a third-party program, but simply a text file that can in no way "infect" your computer or device. 

Cookies help to recognize you on the site, so we recommend you the right products that we think you will like or the information that will be useful. This way we remember your all preferences (currency, payment methods, shipping, items loaded in your shopping cart, etc.,). Thanks to cookies, it is easier for us to make your shopping comfortable and safe.

Cookies on our website are also used by payment processors, which will also ask for permission to track and process your data and will do so after your consent. 

13. Changes to the R&A privacy policy

R&A reserves the right to make any changes to the privacy policy at any time. We will notify you by all means (by e-mail) and if you do not have the changes and new provisions, you have the right to terminate this agreement (for this you need to contact us).


R&A fully protects all your personal data as a customer and as a subscriber! Contact us if you have any questions, we will always be happy to answer them and help you.